Shipping Policy

ORDERS

Order Procedure

All orders to be placed online, If you require assistance or can't find a specific product please email: sales@slvlightingdirect.com

Minimum Order Value

We do not charge a minimum order value. However our carriage paid order is £180 incl. VAT. Any orders below this amount will be subject to a £7.90 small order carriage charge.

Cancellation & Amendments of Orders

Once we receive an order it is immediately placed with SLV in Germany in order to ensure the quickest delivery possible. Due to the size and global nature of SLV this means that we are unable to cancel or amend any orders as the order is already being processed.

SHIPMENT

Standard Delivery

Delivery will be 4 - 7 working days direct from Germany via UPS - this does not include the day of ordering if after 12pm, We also offer delivery to site at no extra cost. However, please be aware that if the address is considered to be residential UPS may deliver consignments up to 19:00 and SLV Lighting Direct will not have been informed of classification prior to delivery thus, please inform SLV Lighting Direct if customers have specific requirements.

RETURNS

Returns Authorisation Number

A Returns Authorisation Number must be ascertained prior to any items being returned, failure to do so will result in consignment refusal. The returns number issued is valid for 30 days from the issue date, after the 30th day the number will become void. A returns form/return number is available upon request.

Click Here to Email Returns

Paperwork & Packaging

All relevant paperwork must be included with all returned goods. Returns numbers must be clearly marked on all paperwork as with all relevant invoice numbers. All returns must be packaged in their original undamaged packaging and packed within an outer carton to ensure the protection of the product(s) and packaging. The returns number must be clearly marked on the outer carton of any returns, but not the product packaging itself.

Sales/Return Samples

All samples must be returned within 1 month from the invoice date. Failure to do so will result in a 25% handling fee. All goods must be in a resalable condition free from defects and in the original unmarked/undamaged packaging. The packaging must be sealed with clear tape only and returned at your own cost. Any goods received that do not reach these requirements will be refused.

Faulty/Damaged on Delivery

Items received as faulty or damaged will be replaced or credited providing that it is a manufacturing fault and within warranty period. Products will be repaired where possible. We are a supply company only; we offer repair/replacement/credit only for faulty items. We do not accept any claims for work to be carried out to install/uninstall faulty products. Any goods received damaged on delivery must be reported within 14 days of receipt.

Tests & Reports

All goods that require testing will be sent back to SLV in Germany to be tested in it's certified laboratory facilities. Tests & Reports can take up to 6 weeks.If goods are found to be faulty due to an installation error, then the debit will be refused and the goods returned to you at your own expense.

Warranty Period

A 5 Year warranty from the date of invoice is provided to all customers. Please note: Lamps have their own indicated life span and are not covered by the same warranty. If the goods have been modified in any way then the warranty will be void, the debit note refused and the goods returned to you at your own expense.